Senior Executive / Executive (3-year contract), SMU Academy
Salary undisclosed
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- Program Administration & Execution
- Manage pre and post-course administrative matters to ensure the seamless execution of all training programs, including Industry Practice Masters (IPM) and Grad Dip (IGD) if any
- Develop and maintain a detailed program schedule, coordinating logistics and resources for each session.
- Assist in managing training registration, course implementation, and administration workflows, ensuring compliance with regulatory and institutional standards.
- Review and improve operational workflows regularly to enhance efficiency and effectiveness.
- Learning Resource Management
- Collaborate with trainers and internal/external stakeholders to create, update, and manage teaching resources on the Learning Management System (LMS).
- Support trainers during classes to ensure resources and technical tools are optimally utilized.
- Maintain an up-to-date library of training materials, ensuring alignment with the latest program objectives and industry standards.
- External stakeholder management (SportSG, National Sports Association)
- Assist to establish new partnerships with NSAs/sponsors/external parties to enhance the quality of Sports and Adventure cluster's initiatives/events/activities.
- Assist with the regular review of SportSG and the NSA policies to keep them relevant and updated.
- Assist in the review of safety management regulations set by SportSG and its attendant NSAs and align them SMU based Sports and Adventure activities.
- Network with other counterparts from local IHL and overseas university to exchange ideas, strengthen relationships and forge mutually beneficial partnerships when the opportunity presents itself.
- System & Data Management
- Perform daily transactions and updates in the Training Management System (TMS) with accuracy and timeliness.
- Ensure the integrity and confidentiality of participant and program data across systems.
- Leverage technology tools to monitor workflows and track program milestones.
- Evaluation & Continuous Improvement
- Collate and analyze course evaluation data to assess program effectiveness and identify areas for improvement.
- Generate insights from participants' feedback to enhance course quality, delivery methods, and trainer performance.
- Identify, analyze, and resolve issues impacting the quality of courses and trainer effectiveness, ensuring continuous improvement.
- Stakeholder Engagement
- Liaise with trainers, vendors, and internal/external stakeholders to ensure timely communication and coordination.
- Build strong working relationships to facilitate collaboration and resolve operational challenges promptly.
- Represent the institute professionally in stakeholder meetings, reporting key findings and updates.
- Operational Insights & Strategy
- Utilize participant and program data to identify trends, opportunities, and gaps in the training landscape.
- Provide operational insights to achieve key performance indicators (KPIs) and align processes with the institute's strategic objectives.
- Propose new initiatives or adjustments to workflows to enhance program scalability and effectiveness.
- Compliance & Reporting
- Ensure all programs and processes comply with regulatory requirements, such as SkillsFuture and other funding schemes.
- Prepare regular reports on program performance, KPIs, and operational metrics for management review.
- Stay updated on changes in regulatory frameworks and implement necessary adjustments.
- Additional Responsibilities
- Oversee the onboarding process for new trainers, ensuring they are familiar with institutional policies and resources.
- Support the development of marketing and outreach initiatives for program promotion.
- Assist in organizing events such as open houses, trainer workshops, or participant networking sessions.
- Participate in cross-departmental projects or initiatives to drive institutional goals.
- Other duties as assigned
- Diploma or degree with at least 3-5 years of relevant work experience.
- IT-savvy and proficient in Office 365.
- Proficient in using Training Partners Gateway and Training Management System portal will be an added advantage.
- Have an eye for detail, multi-tasking and able to perform in a fast-paced working environment.
- A driven individual with strong creative, analytical and interpersonal skills along with a high degree of personal and professional integrity.
- A problem solver with the ability to work independently, take initiatives and manage multiple tasks and projects as well as to be a team player who is eager to collaborate with others.