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Executive, Service Excellence

$ 3,000 - $ 3,800 / month

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JOB SUMMARY:

· Assist in fulfilling the vision, mission and core values of the hospital.

· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.

· Reporting to the Lead, Patient Experience.

RESPONSIBILITIES:

  • Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
  • Initiate and execute ideas to uplift experiences through partnering stakeholders.
  • Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
  • Assist and support volunteer engagement.
  • Support efforts to raise awareness of service quality and any training engagements.
  • Manage database, analyse and prepare reports in a timely manner.
  • Perform any other duties as assigned.

JOB REQUIREMENTS:

  • Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
  • Preferably with a minimum of 4 to 6 years of relevant experience in service and stakeholder management.
  • Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
  • Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
  • A team player with strong interpersonal and project management skills.
  • Resourceful, adaptable, analytical, organised with attention to detail.
  • Proactive and able to multi-task in a fast-paced environment.