Executive, Service Excellence
$ 3,000 - $ 3,800 / month
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JOB SUMMARY:
· Assist in fulfilling the vision, mission and core values of the hospital.
· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.
· Reporting to the Lead, Patient Experience.
RESPONSIBILITIES:
- Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
- Initiate and execute ideas to uplift experiences through partnering stakeholders.
- Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
- Assist and support volunteer engagement.
- Support efforts to raise awareness of service quality and any training engagements.
- Manage database, analyse and prepare reports in a timely manner.
- Perform any other duties as assigned.
JOB REQUIREMENTS:
- Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
- Preferably with a minimum of 4 to 6 years of relevant experience in service and stakeholder management.
- Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
- Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
- A team player with strong interpersonal and project management skills.
- Resourceful, adaptable, analytical, organised with attention to detail.
- Proactive and able to multi-task in a fast-paced environment.