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Customer Relations Officer |1 year contract |Northeast | Salary up to $4.5k!
Position Title: Customer Relations Officer
Why Join Us?
- Attractive Salary – Earn up to $4,500 per month
- Stable Work Schedule – 5-day work week with fixed weekday off
- Convenient Location – Work at BTO site in Bidadari
The Role:
As a Customer Relations Officer, you will be the key point of contact for homeowners, ensuring a smooth transition into their new HDB BTO flats. Your responsibilities include:
- Managing homeowner inquiries and concerns related to their BTO flats
- Coordinating handover processes and ensuring defects are addressed promptly
- Conducting site visits and inspections to oversee rectification works
- Working closely with contractors, engineers, and relevant authorities to resolve issues
- Providing guidance on HDB policies, renovation guidelines, and warranty matters
- Maintaining accurate records of customer feedback, defect reports, and resolution timelines
- Ensuring timely escalation of complex issues to the relevant departments
- Assisting in customer engagement activities, including welcome briefings and community interactions
- Supporting the team in ad-hoc administrative tasks and reports
What Are We Looking For?
- Must have prior experience in HDB BTO projects
- At least 1 year of relevant experience in customer service or property-related roles
- Strong understanding of HDB guidelines, BTO handover processes, and defect management
- Excellent communication and problem-solving skills to handle customer inquiries professionally
- Ability to coordinate with multiple stakeholders, including contractors and homeowners
- Customer-focused mindset with a proactive approach to issue resolution
- Willing to work a 5-day work week (Monday – Saturday), with a fixed weekday off
- Comfortable with on-site work at Bidadari BTO project
Next Step:
Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.
We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.
Woon Pei Chyi (Jess)
Registration Number: R23119229
AlwaysHired Pte Ltd