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Production Support Consultant

Salary undisclosed

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Project descriptionYou have the opportunity to experience the niche Bank's inhouse application software that supports the entire Treasury front office applications. you will get exposures on a variety of latest technologies such as VMWare, Open Shift, AWS, Java, Python and so many more!Responsibilities
  • Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
  • A team player within the Support group and working amicably with other teams.
  • Able to provide quality service to business users.
  • To develop monitoring tools/alerts to create proactive actions (e.g. auto healing/recovery).
  • To provide day-to-day production support for inhouse applications/Murex.
  • To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
  • Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends
  • To develop monitoring tools/alerts to create proactive actions.
  • Able to take ownership of issues and follow through to closure.
  • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
  • To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
  • Responsible for stability of production environments ensuring application and all interfaces have maximum availability
SKILLSMust have
  • 1-3 years of working experience in Production Support with hands-on Prior development experience
  • Knowledge of basic Java/Object oriented programming/Microservices/SQL/Open Shift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.
  • Good to have an understanding of JPA (Java Persistent API), Hibernate
  • Unix/Linux-Any Unix flavor and Windows server knowledge.
  • Good verbal & written communication skills.
Nice to have
  • Experience with Murex • Good to have NoSQL Knowledge - MongoDB • SQL/Database knowledge/Performance-Tuning • Ability to work independently and under pressure. • Knowledge in MariaDB, or at least should have knowledge in RDBMS (e.g, MySQL, Oracle) • Experience in Git, Bitbucket, Jira, Confluence • Knowledge of REST APIs • Familiar with Agile practice. • Good knowledge and hands-on DevOps CI/CD and Release automation • Knowing ELK or any other log analytics tool is an added advantage • Knowledge and brief hands-on of AWS or any other cloud platform