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- Ability to provide continuous improvement initiatives and automating recurring tasks to reduce toil for both end users and our own team.
- A team player within the Support group and working amicably with other teams.
- Able to provide quality service to business users.
- To develop monitoring tools/alerts to create proactive actions (e.g. auto healing/recovery).
- To provide day-to-day production support for inhouse applications/Murex.
- To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours in case of escalations from our level1 team.
- Able to work shift hours during support duty week and to carry out implementations on weekdays/weekends
- To develop monitoring tools/alerts to create proactive actions.
- Able to take ownership of issues and follow through to closure.
- To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
- To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
- Responsible for stability of production environments ensuring application and all interfaces have maximum availability
- 1-3 years of working experience in Production Support with hands-on Prior development experience
- Knowledge of basic Java/Object oriented programming/Microservices/SQL/Open Shift/CI/CD tools (Git hub/Jenkins)/Shell scripting/AWS services is desirable.
- Good to have an understanding of JPA (Java Persistent API), Hibernate
- Unix/Linux-Any Unix flavor and Windows server knowledge.
- Good verbal & written communication skills.
- Experience with Murex • Good to have NoSQL Knowledge - MongoDB • SQL/Database knowledge/Performance-Tuning • Ability to work independently and under pressure. • Knowledge in MariaDB, or at least should have knowledge in RDBMS (e.g, MySQL, Oracle) • Experience in Git, Bitbucket, Jira, Confluence • Knowledge of REST APIs • Familiar with Agile practice. • Good knowledge and hands-on DevOps CI/CD and Release automation • Knowing ELK or any other log analytics tool is an added advantage • Knowledge and brief hands-on of AWS or any other cloud platform