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Helpline Counsellor

Salary undisclosed

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ResponsibilitiesTo work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.Essential Job Functions:
  • Handle enquiries via phone and webchat
  • Offer mental health information and resources based on callers' needs
  • Triage and identify callers at risk and/ or refer callers to relevant resources
  • Provide brief intervention as required
  • Handle distress calls
Requirements
  • Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing
  • Preferably with 2 to 3 years of relevant working experience
  • Entry Level Candidates with positive learning attitude may also apply
  • Possess excellent interpersonal and communication skills
  • Team player with a passion for patient-care and community support
  • Able to work on 24/7 rotating shifts (including weekends and PH)
About IMH:The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.