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Customer Service (Order Processing, SAP)
Salary undisclosed
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- Permanent, Full-time opportunity
- Location: West region, Toh Guan area
- Working hours: Monday - Friday, 8.30am to 5.30pm
- Salary Package: up to $3,500/month + VB
- Respond promptly to customer queries, handle complaints, and escalate issues as necessary. Liaise with colleagues for solutions, track resolutions, and follow up with customers.
- Process orders using SAP (SD module), verify stocks, manage priorities/emergencies, and organize shipments, including import/export documentation (e.g., delivery notes, bills of lading, certificates of origin).
- Create customer accounts, generate invoices, monitor payment deadlines, and manage overdue payments, including LC negotiations with banks.
- Collect and maintain export control and regulatory documents.
- Share customer feedback with teams to enhance products/services and support stock management with 3rd-party warehouses. Liaise on shipments and courier arrangements.
- Ensure timely order processing and deliveries to meet sales targets. Support commercial teams with order issues and freight charge verification.
- Stay updated on products, services, and system processes, attending workshops as needed.
- Min 1-2 years of order processing experience using SAP (SD module) in the manufacturing industry
- Strong communication skills to liaise effectively with both internal and external stakeholders
- Ability to learn and pick up new skills quickly
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
- Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
Direct Line: 8126 8182
EA License No: 91C2918
Personnel Registration Number: R2199181