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Admin Officer

Salary undisclosed

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Job Description:Mon - Fri 8:30 a.m. - 5.30 p.m.Sat 8:30 a.m. - 12:30 p.m( Alternate Saturday )Performs administrative duties
  • Supports the Aftersales Manager / Service Manager with administrative activities and paperwork
  • Prepare documents for approval
  • Monitor leave application for approval
  • Monitor over time submission for approval
  • Assists with all subcontractors PO / sublets
  • Conducts follow up according to subcontractors’ last activity
  • Ensures office supplies are sufficient and to order
  • Safekeep uniforms and safety boots and coordinate ordering
  • Knows the relevant KPIs for his or her target achievement
  • Ensures the smooth cooperation between all interfaces
  • Filing of all documents and scanning and archiving
Supports the warranty department
  • Makes sure that all customer data are updated
  • To submit warranty claims
  • Take part in warranty disposal
  • Ensures warranty documents are submitted on time and error free
  • General administration of all warranty matters
Customer care with call centre and reception
  • Liaise with call centre on customer requests
  • Assist with CCR-S
  • Assist with VOC scores and response rate
. Minimum 1 year admin or working experience .
  • Follow up on feedback and requests for Service Assistant and Advisors