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Simplified
- Supports the Aftersales Manager / Service Manager with administrative activities and paperwork
- Prepare documents for approval
- Monitor leave application for approval
- Monitor over time submission for approval
- Assists with all subcontractors PO / sublets
- Conducts follow up according to subcontractors’ last activity
- Ensures office supplies are sufficient and to order
- Safekeep uniforms and safety boots and coordinate ordering
- Knows the relevant KPIs for his or her target achievement
- Ensures the smooth cooperation between all interfaces
- Filing of all documents and scanning and archiving
- Makes sure that all customer data are updated
- To submit warranty claims
- Take part in warranty disposal
- Ensures warranty documents are submitted on time and error free
- General administration of all warranty matters
- Liaise with call centre on customer requests
- Assist with CCR-S
- Assist with VOC scores and response rate
- Follow up on feedback and requests for Service Assistant and Advisors