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Responsible for the following:
Requirement:
· A-Levels/Diploma/Degree in Business, Technology, or a related field.
· Minimum 3 years of experience in service/help desk, technical support or customer service
for institutional customers within financial services or payment industry
· Good understanding of basic computer hardware, software and network concepts
· Possess strong communication, problem-solving and interpersonal skills.
· Attention to detail and willingness to learn
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve customer service/help desk inquiries.
- Track and report issues using ticketing systems.
- Assist customers in navigating software and troubleshooting errors.
- Collaborate with internal teams to resolve escalated issues.
Requirement:
· A-Levels/Diploma/Degree in Business, Technology, or a related field.
· Minimum 3 years of experience in service/help desk, technical support or customer service
for institutional customers within financial services or payment industry
· Good understanding of basic computer hardware, software and network concepts
· Possess strong communication, problem-solving and interpersonal skills.
· Attention to detail and willingness to learn