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Service/Help Desk

Salary undisclosed

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Responsible for the following:
  • Provide technical support for hardware, software, and network issues.
  • Troubleshoot and resolve customer service/help desk inquiries.
  • Track and report issues using ticketing systems.
  • Assist customers in navigating software and troubleshooting errors.
  • Collaborate with internal teams to resolve escalated issues.

Requirement:
· A-Levels/Diploma/Degree in Business, Technology, or a related field.
· Minimum 3 years of experience in service/help desk, technical support or customer service
for institutional customers within financial services or payment industry
· Good understanding of basic computer hardware, software and network concepts
· Possess strong communication, problem-solving and interpersonal skills.
· Attention to detail and willingness to learn