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Customer Care Centre

$ 2,500 - $ 2,500 / month

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Our esteemed client, an established MNC, is searching for a Customer Care Centre:Job Responsibilities
  • Monitor service quality to ensure that customer experience and service standards are met.
  • Follow up on customer inquiries, requests, and feedback, coordinating with internal stakeholders for resolution.
  • Review and improve processes and procedures to enhance operational efficiency.
  • Provide professional, prompt, and high-quality customer service through email and in-person interactions.
  • Make outbound calls to customers as required.
  • Handle and resolve complex or escalated customer issues effectively.
  • Maintain key performance indicators (KPIs) for customer service efficiency, ensuring timely assistance.
  • Work well under pressure while managing customer expectations professionally.
Job Requirements:
  • Open to candidates from various educational backgrounds, with fluency in spoken and written communication being essential.
  • Strong teamwork and the ability to work independently.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and interpersonal skills.
  • Fast and accurate computer skills.
  • Self-motivated, resourceful, and customer-oriented with a strong focus on service excellence.
Additional Information:
  • Salary: Up to SGD 2,500 +VB (2 Months)
  • Working Location: Bedok
  • Working Hours: 5.5 days work week
For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to*We regret that only shortlisted candidates will be notified*TSTAR Recruit Pte Ltd| EA Licence No:22C1039| Co.Reg.No.202207088Z| EA Registration No.: R1767370 (SIA KAI SING)Working Hours: Monday - Friday 9am to 5pm, Saturday 9am to 2pm (no break)