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Retail Training Manager (Global Fashion)
Salary undisclosed
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- Design, deploy, and refine global onboarding & training, aligning with retail management to boost sales, brand loyalty, and customer engagement.
- Lead field training: new store openings, onboarding, coaching, workshops, elevating clienteling skills, and product expertise development.
- Collaborate with retail management to analyze training needs, aligning with business priorities.
- Continuously improve training through feedback, local initiatives, team development, and sales growth.
- Conduct store visits for coaching, training, and performance enhancement.
- Deliver training independently or with partners.
- Analyze training data via reports and feedback surveys.
- Maintain an updated training program database.
- Partner with store leaders to improve Mystery Shopper results.
- Inspire as a brand ambassador, motivating sales teams and building brand awareness.
- Build cross-functional relationships to assess training needs and develop customer-centric solutions.
- Lead workshops and content creation for the annual store leader conference.
- Minimum of 5+ years of retail/luxury/FMCG training experience. Relevant certification is advantageous.
- Proven field coaching experience is a plus.
- Ability to travel within Southeast Asia.
- Adaptable to fast-paced environments and change.
- Excellent verbal and written communication; strong classroom facilitation skills across diverse audiences.
- Passion for retail and deep fashion/luxury industry knowledge.
- Self-motivated, independent, energetic, and possesses strong interpersonal skills.
- Collaborative, open-minded, and skilled in cross-functional relationship building.
- Strong project management skills; ability to manage multiple tasks with tight deadlines.
- Flexible work schedule, including in-office, store visits, and occasional evening/weekend hours, with interstate travel.
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
- Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
- We regret that only shortlisted candidates will be notified.
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194