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Customer Service Executive (Branch Service Line)
Salary undisclosed
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- Handle enquiries from the public through the Branch Service Line (HDB's hotline) with professionalism. The enquiries can be on lease administration, housing maintenance, finance and car park matters. • Promote, educate and guide callers on the use of HDB's e-Services • Provide case-specific advice and quality customer service to customers over the phone • Keep abreast with latest policies and procedures so as to provide accurate information to customers • Resolve customer's queries effectively and escalate problems promptly • Work as a team to ensure that call centre service KPIs are met • Any other tasks assigned