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VP, Project Manager/ Implementation Manager - TTS Client Project Management Office
Salary undisclosed
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Simplified
- The Implementation Manager/ Project Manager is expected to manage highly complex and time-sensitive client implementations/ projects covering cash management and trade products.
- The Implementation Manager/ Project Manager will manage a portfolio of cluster and/or global client projects numbering from approximately 10-20 depending on scope and complexity, with highest level of quality and professionalism.
- Ensure timely delivery of projects and total client satisfaction: Implement client objectives within standard guidelines and timeframes
- Act as an advisor to the client in building the overall structure of the project and fine tune the solution to fit the client's requirements.
- Act as the primary interface to client, while coordinating all internal and external project related activities.
- Support Sales effort by participating as a part of the deal team to prepare client pitches.
- Comply with all audit, regulatory and compliance directives.
- Appropriately manage and resolve issues and escalations raised throughout the project through proper issue tracking and escalation channels.
- Continuously seek to identify opportunities for efficiency and control improvements in the process and Implement such improvements whenever possible.
- 7-10 years of client management, implementation/ project management experience is good to have.
- In-depth knowledge and experience with cash/trade products and business processes.
- Strong influencing skills to manage virtual teams.
- Expert knowledge of MS Office products, including MS Project.
- Project Management certification (i.e. Project Management Professional - PMP, Prince 2 Practitioner, or equivalent) is an advantage.
- A technical background and a strong understanding of human and system interfacing, interaction and design is Good To have.
- Bachelor's/University degree or equivalent experience is required, Masters degree is good to have.