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Analyst, Cash Operations Investigation Specialist, Institutional Banking Group Operations (IBGO), Group Operations
Salary undisclosed
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- Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines
- Work closely with business/service units, agent/correspondent banks to resolve remittance queries
- Process failed remittances in accordance to procedures without compromising quality during the process
- Adhere to agreed high service levels for turnaround time and industry /currency cut-off times
- Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines
- Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action
- Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
- Required to work on weekends to provide support for adhoc live verification tests
- Ad-hoc duties assign by Team Manager
- Good knowledge of Remittance products and understanding of risk and controls
- Good verbal & written communication skills as well as interpersonal skills
- Team player with collaborative attitude
- Possess good problem solving and analytical skills, keen eye for detail
- Ability to work with speed, accuracy in a fast-pace environment
- Ability to deliver under tight deadlines and work under pressure independently
- Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)
- Possess high computer literacy skill to adapt to the various systems used in Cash operations