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Client Support Officer

$ 2,000 - $ 3,000 / month

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  • Diploma
  • Customer Service / Customer Support / Order Fulfilment / Sales Support
  • IMMD / Short Notice
Job Scope:
  • Provide customer service and administrative support
  • Act as the main point of contact for external corporate customers and internal stakeholder
  • Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
  • Manage incoming phone calls and identify customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with corporate customer accounts
  • Manage and address any corporate customer complaints or issue with product / service
  • Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
  • Generate report
  • Follow up on bad debt collection from corporate customers
  • Any other duties as assigned
Requirements:
  • Possess minimum a Diploma
  • Minimum 2 years of customer service / customer support / order fulfilment / sales support
  • Excellent verbal and written communication
  • Ability to build and sustain rapport with corporates customer and stakeholders
  • Capability to identify and resolve issues promptly
  • Attention to detail in handling documents and data entry
  • Flexibility to adapt to changing priorities and handle unexpected situations
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
  • Reason for leaving each past & current employment
  • Salary drawn for each past & current employment
  • Expected Salary
  • Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.Yoong Poh FengEA License | 14C7092EA Registration Number | R1105076Employer questionsYour application will include the following questions:How many years' experience do you have as a Sales Support Officer?How many years' experience do you have as a Customer Support Executive?Which of the following types of qualifications do you have?Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Company profileSearch Index Pte Ltd3.7·Human Resources & Recruitment11-50 employeesSearch Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan “Bridging Career, Enhancing Life”, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower(By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan “Bridging Career, Enhancing Life”, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower(By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)Company informationRegistration No.201410806WEA No.14C7092