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- Diploma
- Customer Service / Customer Support / Order Fulfilment / Sales Support
- IMMD / Short Notice
- Provide customer service and administrative support
- Act as the main point of contact for external corporate customers and internal stakeholder
- Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
- Manage incoming phone calls and identify customers' needs to achieve satisfaction
- Build sustainable relationships and trust with corporate customer accounts
- Manage and address any corporate customer complaints or issue with product / service
- Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
- Generate report
- Follow up on bad debt collection from corporate customers
- Any other duties as assigned
- Possess minimum a Diploma
- Minimum 2 years of customer service / customer support / order fulfilment / sales support
- Excellent verbal and written communication
- Ability to build and sustain rapport with corporates customer and stakeholders
- Capability to identify and resolve issues promptly
- Attention to detail in handling documents and data entry
- Flexibility to adapt to changing priorities and handle unexpected situations
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date