Position Overview:
The APAC Store Support Manager is responsible for providing operational support, process optimization, and execution oversight to ensure smooth store operations across the APAC region.
This role focuses on standardizing store operations at APAC level, resolving operational challenges, and ensuring frontline teams receive the necessary support to enhance efficiency, compliance, and overall store performance.
Key Responsibilities:
1. Operational Support & Issue Resolution
-Serve as the primary point of contact for store-related operational issues across APAC markets.
-Provide real-time support to stores, troubleshooting operational challenges and implementing immediate solutions.
-Work closely with subsidiaries operations teams to ensure seamless execution of daily operations.
2. Standardization & SOP Implementation
-Develop, refine, and enforce store SOPs to ensure consistency across all markets.
-Ensure stores comply with brand, safety, hygiene, and operational standards.
-Conduct regular reviews of store operations to identify gaps and drive improvements.
3. Performance Monitoring & Data-Driven Insights
-Monitor store performance through data analytics, identifying key pain points and areas for improvement.
-Work closely with subsidiaries operations teams, store managers and regional teams to optimize business workflows.
4. Training & Capability Building
-Support frontline teams, especially operations teams, by providing on-the-ground training and mentorship in store operations and management.
-Assist in developing and executing operational training programs, ensuring store teams are equipped with the necessary skills.
-Drive knowledge-sharing initiatives to enhance operational capabilities across different markets.
5. Cross-Functional Coordination & Process Improvement
-Collaborate with key departments, including Supply Chain, IT, Marketing, and HR, to ensure store needs are met.
-Identify process inefficiencies and propose improvements to enhance store efficiency and customer experience.
-Ensure smooth implementation of new operational initiatives, system upgrades, and business processes in stores.
6. New Store Openings & Expansion Support
-Provide operational support for new store openings, ensuring a smooth setup and launch.
-Assist in store readiness assessments and ensure compliance with brand and operational guidelines.
-Support expansion projects by adapting operational models to new market needs.
Key Qualifications:
-Bachelor's degree in Business Administration, Operations Management, or a related field.
5+ years of experience in store operations, retail/F&B support, or multi-unit operational management.
-Strong problem-solving skills with the ability to address operational challenges efficiently.
-Excellent communication and collaboration skills to work across multiple teams and markets.
-Ability to implement and maintain SOPs while ensuring compliance.
Data-driven mindset with experience in performance monitoring and analytics.
Experience in a regional role managing store support across multiple countries is a plus.
Work Location:
APAC Regional Headquarters is based in Singapore (with frequent travel to regional stores as required).