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Customer Service Manager

Salary undisclosed

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Avensys is a reputed global IT professional services company headquartered in Singapore. Our services include enterprise solution consulting, business intelligence, business process automation, and managed services. Given our decade of success, we have become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Client Service Lead/Manager_Singapore This is an exciting opportunity to expand your skill set and achieve job satisfaction and work-life balance. I've included more details below.

Responsibilities

• Lead revenue growth for strategic accounts and direct client-facing initiatives.

• Collaborate with the Client Industry Managers to design and implement sales plans.

• Oversee and mentor a team of account managers, providing guidance and support.

• Develop and execute strategic account plans aligned with client objectives.

• Build and nurture relationships with partners in the Greater China Region.

• Build and help run Business reviews (quarterly, monthly, weekly) for key stakeholders.

• Ensure partner objectives are met by liaising with internal teams.

• Gain a deep understanding of partner business goals and provide actionable insights.

• Become an expert in advertising campaign best practices and drive performance-related opportunities.

• Lead client meetings, present solutions, and identify cross-sell and upsell opportunities.

• Advise key advertisers on media strategies and product features.

Qualifications

• 10+ years of digital advertising sales experience, managing high-value relationships, driving strategic learning agendas, and owning client communication. Experience working with Greater China Export advertisers is required.

• Expertise in digital advertising and media sales including campaign optimization, analytical problem solving, and product/platform knowledge.

Experience leading teams of key account managers and managing high-value relationships.

• Strong analytical, communication, and presentation skills.

• Technical foundation in Search/Shopping/Display/Social advertising technologies.

Experience with Ecommerce & Retail-based advertisers.

• Preferably experienced in CRM tools such as Salesforce, Office/G-Suite collaboration and presentation tools.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Arti Choudhary

Avensys Consulting Pte Ltd

EA Licence 12C5759