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- Provide remote support for vessels, crew and on-board support (when needed).
- Installation, maintenance, and optimization of existing IT systems, including networks, communication systems (satellite, radio, etc.), servers, network and workstations.
- Participate in the design, implementation and improvement of our vessels' IT infrastructure.
- Implementing necessary changes to ensure robust cybersecurity measures to protect the vessels IT systems from cyber threats, ensuring compliance with maritime cybersecurity regulations.
- Monitor performance and ensure system availability and reliability.
- Work closely with Business Owners and/or IT team to deliver IT solutions base off emerging technologies and cybersecurity.
- Primary contact for stakeholders and internal teams, effectively managing complex issues, providing timely resolutions, and ensuring seamless communication across all levels of the organization.
- Liaise with vendors, email providers and other IT personnel for problem resolution or new projects or deployments.
- Providing training for crew members on the use of IT systems, as well as maintaining detailed documentation for onboard systems and troubleshooting procedures.
- Provide out-of-business hours/weekend support as part of an on-call rota.
- BSc in Computer Science or equivalent;
- At least 6 years of relevant work experience.
- Knowledge of Microsoft Operating Systems and Applications, networking, cloud services and cybersecurity in the maritime context.
- Experience in implementing and supporting cyber security solutions is preferred.
- Knowledge of hardware troubleshooting, data cabling and WiFi infrastructure.
- Knowledge of ships automation systems will be a plus.
- Ability to manage multiple projects, prioritize tasks, and meet deadlines.
- Self-motivated, fast learner with can-do attitude and a genuine interest in all aspects of IT Support.
- Ability to multi-task, work well under pressure and flexibility to work prolonged hours.
- Good troubleshooting and problem-solving skills to quickly address and resolve issues in high-pressure environments.
- Strong verbal and written communication skills.
- Ability to work independently in remote locations with limited access to support.
- Good team player to effectively work with diverse teams.
- UK MNC and good corporate culture
- 5-day work week (Centralised location)