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Senior Associate, Secured Loan Operations, Consumer Banking Group Operations, Group Operations (WD72130)

Salary undisclosed

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Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities
  • Perform record creation and system updating in Bank's operating systems relating to Secured Loans.
  • Process documentation check, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
  • Prepare instructions, payment, advices & notification letters to customers/law firm
  • Perform reconciliation of General ledger accounts, transactions & documents
  • Review & update system reports on daily, weekly and monthly basis.
  • Handle filing of source reports & media and arranging for archival.
  • Handle customer / lawyer's enquiries
  • Manage adhoc project assigned by Team Manager, UAT, system enhancement etc
  • Ensure all requests are processed within specified Service standard, timely and accurately. Ensure high quality level in services delivery
  • To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
  • Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
  • Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk

Requirements
  • Minimum 2 years of relevant experience in financial institutions with either Credit Operations or Secured Loans knowledge
  • Good organizational skills and meticulous with eyes for details
  • Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
  • Good understanding of operational risks.
  • Strong articulation of knowledge to stakeholders
  • Proficient in Microsoft office especially Microsoft Word and Excel

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.