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Responsibilities:
- Take ownership of service provisioning for major customers, ensuring high-quality service delivery.
- Manage, control, and coordinate project schedules and implementations to ensure projects are completed on time and within scope.
- Oversee the management and utilization of the internal CRM system to support customer and project tracking.
- Support the Account Manager in building strong, long-term customer relationships and ensuring customer confidence.
- Assist the Product Manager in sourcing vendors and equipment globally to meet project needs.
- Liaise with suppliers and partners to track and manage service delivery timelines, providing regular updates to customers.
- Initiate purchase orders to partners and track orders received from customers to ensure timely fulfillment.
- Monitor and follow up on invoices and payments to ensure timely financial transactions.
- Assist in managing and developing existing partner relationships to ensure smooth project execution.
- Perform other ad-hoc duties as required to support the team and projects.
Requirements:
- Degree or higher qualification in Computer Science, Engineering, or Business Management.
- Minimum of 6 years of experience in project coordination or administration, with a focus on ICT or cloud solutions.
- Previous experience in or with an international company is highly desirable.
- Strong customer-facing experience with the ability to manage client relationships at the project level.
- Demonstrated experience in managing ICT or cloud-related projects from initiation to completion.
- A solid understanding of the Telecommunications and IT industry, particularly in cloud-based services and solutions.
- Knowledge of Cisco solutions (LAN, WAN, IPT, Unified Communications) and Microsoft Lync is a distinct advantage.
- Experience in managing third-party project resources across international teams is essential.
- Project management qualifications are a plus.
- Able to communicate with Chinese clients