Lead Svc Delivery Mgr, Svc(IMS) Ldrship
Salary undisclosed
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- Ensure the team conducts health checks, application monitoring, and incident resolution.
- Track and resolve reported incidents to closure.
- Align or enhance ITSM/ITIL methodologies in daily operations (e.g., Change, Incident, Problem, Release Management & CMDB).
- Monitor and measure system performance and availability, implementing corrective actions as needed.
- Ensure service levels meet requirements and implement action plans when necessary.
- Gather business/application requirements and plan, design, install, test, and implement systems.
- Lead and manage IT teams, including helpdesk, desktop, operators, systems, network, middleware, and database teams.
- Provide technical project management and mentor junior team leads and engineers.
- Lead and manage database changes through the change request process.
- Monitor and optimize database performance and availability.
- Provide timely updates on incident resolutions and status reports to relevant parties.
- Maintain good customer service and manage customer relationships effectively.
- Assist in proposal preparation and solution presentations.
- Implement service continuity measures, including backup/restore procedures and disaster recovery plans.
- Create and maintain comprehensive documentation for facility management (FM) operations.
- Attain key certifications for partnerships with major vendors.
- Educational Qualification: Degree or higher.
- Years of IT Experience: 7-10 years.
- Strong experience in IT Service Management, aligned with ITIL frameworks.
- Technical project management experience with leadership responsibilities.
- Experience managing large, diverse IT teams (helpdesk, systems, network, middleware, database, etc.).
- Proven ability to monitor and optimize system performance and service availability.
- Mandatory: ITIL IT Service Management certification.
- Preferred: PMP, CITPM certification.
- Strong expertise in ITSM/ITIL methodologies (Change, Incident, Problem, Release Management & CMDB).
- Ability to lead and mentor junior team leads and engineers.
- Excellent customer service and stakeholder management skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
About Singtel
Size | More than 250 |
Industry | Integrated Telecommunication Services |
Location | Singapore |
Founded | 1 January 1879 |