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Executive Customer Service

Salary undisclosed

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Responsibilities

  • Job Description
    • Managing both online and offline student assessments.
    • Preparing PE files in compliance with the defined EduTrust guidelines.
    • Keeping the student lifecycle tracker updated, from Opportunity to Starters.
    • Handling student-related matters, including but not limited to registration, assessments, and documentation.
    • Issuing and tracking offer letters while minimizing turnaround time (TAT).
    • Ensuring all students complete their enrolment formalities and possess a valid Student Pass and insurance coverage.
    • Maintaining accurate student records for internal and statutory reporting.
    • Sending general advisories to students on important matters.
    • Coordinating with counsellors for STP processing and IPA-related matters.
    • Ensuring student data accuracy and timely registration for any special approvals.
    • Managing school tours and scheduling for all walk-ins and SQL leads.
    • Coordinating with counsellors to map and schedule new school tours while measuring their effectiveness.
    • Preparing short-course handouts(Summer camp etc), certificates based on requirement.
    • Handling any additional processes that may be improved or incorporated into this role.
Requirements

  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Working Days: 5.5 days per week
  • Location: Onsite