JOB RESPONSIBILITIES
Summary
To identify business opportunities, negotiate and close deals related to Embraer Services & Support portfolio; to support aircraft sales and maintain an extensive knowledge of the market conditions in Asia Pacific; to prepare documents associated with sales and manage after-commercial activity in compliance with contractual obligations in order to fulfil objectives of contract profitability, in the framework of customer satisfaction standards.
Main Responsibilities
- To prepare commercial proposals through interaction with Support Solutions and Legal departments in Brazil;
- To keep constant alignment with S&S Sales & Marketing team while providing support in business opportunities for S&S in Asia-Pacific region;
- To support the S&S Sales team in contracts negotiations;
- To support the Customer Account Manager and Materials team in conducting customers Entry-Into-Service;
- To interface with customers and other areas of the Company discussing commercial, operational and legal conditions involved in contracts;
- To write Legal documents including Non-Disclosure Agreements, Service Agreements, Amendments and any other documents related to the administration of such contracts;
- To manage contractual obligations under the terms and conditions established in the current contracts;
- To prepare studies and analysis related to contracts improvements for the existing terms and conditions;
- To keep records organized and updated (hardcopies, Salesforce, SAP, eParts, Doccon) and ensure all involved areas are fully aware of the campaigns and valid contracts;
- To perform Monthly invoicing as well as Yearly Escalation, Annual Reconciliations, followed by formal Evaluation Meetings with customers as provided in the contracts;
- To monitor KPI’s and ensure accomplishment or targets and revenue according to the Action Plan;
- To develop/ maintain friendly and healthy relationship with Customers, ensuring the good image of our company;
- To keep abreast of all Embraer Compliance policies and procedures;
- To act as Compliance Agent and/ or Ambassador for S&S team by being a focal point for Know-Your-Customer and Due Diligence screening, Export Control related matters, Gifts & Hospitalities, Events and etc.
Performance Indicators/ Specifics
- Adherence to PA
- On time and accurate delivery of documents and/ or activities
JOB REQUIREMENTS
Education
Bachelor’s degree in business administration, engineering or a field closely related to the understanding of contractual complexities.
Experience
At least 3 years of experience in aviation aftermarket, services sales and contracts, as well as strong knowledge of the processes related to contracts administration, operational aspects and sales finance (budget & analysis).
Personal and behavioural requirements
- Result oriented and committed
- Creative yet logical
- Able to work in a multicultural environment
- Able to build and maintain interpersonal relationship
- Good communication and presentation skills
- Organized and able to plan activities and meet target dates
- Availability for international travels (20%)
Languages required
- Fluent in spoken and written English
- At least one other language, particularly Portuguese for daily communication with HQ office in Brazil
IT Skills
- Proficient in MS Office (Outlook, Word, Excel and PowerPoint)
- SAP
- Salesforce