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- Troubleshoot and resolve technical problems or issues related to computer software and systems.
- Provide technical guidance and recommendations to resolve business problems.
- Analyze, recommend, and implement process improvements.
- Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Train or instruct users in the proper use of hardware or software.
- Manage and coordinate planning, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
- Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
- Readily available on weekends/Public Holidays/night shift should there be technical issue/patch update etc
- Assist management in training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Enter and locate information using computers/Point of Sale (POS) systems.
- Move, lift, carry, push, pull, and place IT equipment without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Troubleshoot and resolve technical problems or issues related to computer software and systems.
- Provide technical guidance and recommendations to resolve business problems.
- Analyze, recommend, and implement process improvements.
- Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
- Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Train or instruct users in the proper use of hardware or software.
- Manage and coordinate planning, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
- Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
- Readily available on weekends/Public Holidays/night shift should there be technical issue/patch update etc
- Assist management in training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets.
- Speak with others using clear and professional language.
- Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Enter and locate information using computers/Point of Sale (POS) systems.
- Move, lift, carry, push, pull, and place IT equipment without assistance.
- Perform other reasonable job duties as requested by Supervisors.