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Internship: Global Commercial Banking, Emerging Business, Customer Service Unit [May - Aug 2025]
- Internship, onsite
- OCBC Bank
- Singapore, Singapore
Salary undisclosed
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- To assist in servicing SME customers' service requests in the middle office functions such as:
- To assist various teams to prepare regular management reporting on teams' productivity
- Be involved in process automation or enhancements to improve customer experience and turnaround time
- On-the-job training in processes and customer communications will be provided
- A degree in a relevant field
- Proficient in MS Excel
- Strong communication and interpersonal skills
- Ability to work independently and take ownership of issues
- Customer centric with a focus on identifying areas for process improvements and enhancing operational efficiency and customer experience
- To assist in servicing SME customers' service requests in the middle office functions
- Gather and extract information for account reviews and notify customers
- Obtain documents for account remediation
- Assist various teams to prepare regular management reporting on teams' productivity
- Be involved in process automation or enhancements to improve customer experience and turnaround time
- On-the-job training in processes and customer communications will be provided