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  4. Click Websites.
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  1. Go to Settings.
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Jobs or company...

Key Accounts Executive [After Sales Services]

Salary undisclosed
Checking job availability...
Original
Simplified
  • Company Benefits & Incentives
  • Career Progression Opportunities!
  • Attractive Salary Package
  • Working Location: Boon Lay
  • Working days: 5 days - Office Hours
Interested applicants can also send your resume to kailing.supreme#gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.Job Responsibilities:Overview for the role:Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.Operational Support:
  • Coordinates, prioritizes, and resolves issues encountered by the team.
  • Optimizes the usage of manpower, standard time, equipment, and energy of the team.
Customer Relationship Management:
  • Escalates critical/complex issues that will impact the business and manage quality issues.
  • Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Financial Oversight:
  • Forecast, monitor, and document financial performance against plan.
  • Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
Team Management:
  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
  • Manage a team of service technicians direct reports, and a few in-house subcontractors.
Logistics and Procurement:
  • Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
  • Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
Contract Management:Responsible for contract renewals and simple repair quotations process.Health, Safety, and Compliance:Drive EH&S initiatives, create EHS awareness and monitor compliancePerformance Metrics:Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/marginsJob Requirements:
  • Minimum of 5 years of working experience in the pharmaceutical industry, preferably in sales to hospitals, aesthetic centres, or clinics.
  • Bachelor's Degree or Diploma, preferably in pharmacy, pharmaceutical, biomedical sciences, or business-related studies.
  • Possess own transportation
The Supreme HR Advisory Pte Ltd || 14C7279
R22111009 Cheng Kai LingHow do your skills match this job? Sign in and update your profile to get insights.Employer questionsYour application will include the following questions:Which of the following types of qualifications do you have?Which of the following statements best describes your right to work in Singapore?How many years' experience do you have as a Key Account Executive?What's your expected monthly basic salary?Do you have experience in a role which requires relationship management experience?How many years of people management experience do you have?Which of the following languages are you fluent in?Company profileThe Supreme HR Advisory4.6·Human Resources & Recruitment51-100 employeesHere at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry's challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.Company informationRegistration No.201426535WEA No.14C7279