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Network Operation Engineer (12 Hours Shift)
$ 3,500 - $ 4,200 / month
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Job Description:
- In charge of the daily operational health checks for the IT infrastructure.
- Responsible in monitoring alarms & report to customer via email or mobile
- In charge of the firmware update & patch management and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
- Taking charge of creation of change request plan and submit to customer operation manager or supervisor for review and approval.
- Responsible in maintaining, tracking and updating physical and logical diagram changes as well as all cabling/ patching records.
- Responsible in working and liaising with appointed vendors for necessary site survey and discussions.
- Taking charge of preparing weekly ticket tracking list for outstanding & resolved tickets.
- Taking charge of preparing and providing monthly equipment status like system events, severity alerts, violations, overall status report to customer.
- Responsible for working closely with various team of engineers for troubleshooting.
- Taking charge of the ownership on critical incidents for customers to deliver resolution within SLA.
- Responsible for troubleshooting production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
- Responsible for performing L3 escalation and RMA for hardware failures and replacement in production environment
- Responsible for undertaking escalation for networking related matters from desktop engineers, perform troubleshooting and hardware field replacement works for customers.
- Responsible for opening and closing of support tickets in ServiceNow Platform providing timely updates to customer and service delivery manager for support cases that has been allocated to you.
- In charge of raising Change Request (CH), Service Request (SR).
- Responsible to update CH to customer ITSM platform after each change and master equipment inventory list once new equipment is deployed or RMAed
Job Requirement:
- Min 3 years’ experience in Network Infrastructure Operations/Projects.
- Professional ertification(s) in Network Infrastructure.
- Require to work 12 hours shift