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- CGO - Cargo Commercial
- Singapore
- Cathay Pacific
- Application Deadline
- Support the Cargo Manager(s) to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
- Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
- Support the Cargo Manager(s) to collect, analyse and report market conditions, trends and activities with a view to identifying new revenue opportunities for example from new routes, new frequencies, ancillary charges
- Assist the Cargo Manager(s) to generate revenue from forwarders by exploiting revenue potential from each account by referencing available market data and information
- Help to generate revenue with the perspective of sales channels, product sales and offline sales development
- Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
- Champion Cathay products and provide excellent and consistent product solutions to customers
- Coordinate with Outdoor Sales to provide customer-centric solutions to customers
- Answer customers' enquiries and handle customers' offline booking and e-booking requests in a timely and professional manner
- Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
- Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
- Champion Cathay products and provide excellent and consistent product solutions
- Update customers with shipment status in a timely manner, providing solutions as appropriate
- Support cargo reservations and bookings, while providing exemplary customer service
- Assist with various administrative station tasks as required
- Any other reasonable task as requested
- Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
- Support the Cargo Manager(s) to manage credit risks with reference to relevant internal guidelines / IATA local financial criteria where applicable
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective collaboration
- Demonstrate leadership and lead by example in accordance with Cathay's core values
- Emergency and Accident and Crisis Response responsibilities as required
- High school graduation
- Tertiary education or equivalent in a related field is a distinct advantage
- Minimum 2 years' experience in cargo and cargo sales industry is an advantage
- Prior customer service and sales experience with demonstrable customer service orientation
- Proven success record in setting and achieving goals
- Proven achievements in building, maintaining and leading teams to success
- Excellent communication skills
- Highly attentive to detail
- Working knowledge in MS Word, Excel and PowerPoint
- Good analytical, problem solving and planning skills
- Ability to work independently
- Knowledge of CHAMP CargoSpot systems is an advantage
- Adapts to change easily