Sales Centre Manager / Assistant Sales Centre Manager (Groups & Catering)
Salary undisclosed
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- Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
- Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
- Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
- Conduct daily telemarketing calls to solicit for leads and generate new enquiries for the hotel.
- Understand the properties primary target customer and service expectations; serve the customer by understanding the customer's business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
- Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
- Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
- Stay current with latest trends and derive creative upsell initiatives.
- Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
- To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
- Achieve individual assigned sales goal for achievement of total sales budget.
- Abide by Marriott's ethical business practices and adhere to hotel's grooming standards, ownership, accountability and responsibility.
- Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.
- A minimum of Diploma in Hotel Management or related field.
- At least 2 years of hotel sales experience.
- Able to plan, organize and coordinate all aspects of groups & mice events.
- Strong negotiation skills to close deals and secure contracts.
- Effective communication with clients, team members and other departments.
- Able to track multiple tasks and responsibilities to ensure smooth coordination.
- Able to provide accuracy, complete and effective turnover to Event Management.
- Able to start work within short notice period.
- Identifies, qualify, solicit and close group/catering business to achieve personal and property revenue goals.
- Collaborate closely with proactive sales team to ensure effective communication to meet customer expectations.
- Conduct site inspections of hotel facilities with clients, engage and demonstrate active listening skills and use negotiating skills with creative selling to close on business and negotiate contracts.
- Conduct daily telemarketing calls to solicit for leads and generate new enquiries for the hotel.
- Understand the properties primary target customer and service expectations; serve the customer by understanding the customer's business needs and recommend appropriate business solutions, while building relationships and loyalty to the property and the brand.
- Sales Administration. Ensure prompt attention and follow up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking space in Opera and Salesforce. Follow through on commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and handover of all the said documents.
- Ensure accurate contract/offer before sending it to the customer. Gains commitment of customer through signed contract/offer. Once signed contract/offer is received, completes accurate, detailed turnover documentation for Event Management.
- Stay current with latest trends and derive creative upsell initiatives.
- Explore all avenues to sell hotel through alternative dates and/or rates. If no alternative is determined, refer requests to other Marriott Hotel(s).
- To be a team player motivating peers and subordinates in support of department goals, in sales and operations. Maintain professional interdepartmental relations and participate in hotel team building activities.
- Achieve individual assigned sales goal for achievement of total sales budget.
- Abide by Marriott's ethical business practices and adhere to hotel's grooming standards, ownership, accountability and responsibility.
- Perform any other duties assigned by immediate supervisor or department head according to changing business, economic, customer needs or restructure within Sales & Marketing department.
- A minimum of Diploma in Hotel Management or related field.
- At least 2 years of hotel sales experience.
- Able to plan, organize and coordinate all aspects of groups & mice events.
- Strong negotiation skills to close deals and secure contracts.
- Effective communication with clients, team members and other departments.
- Able to track multiple tasks and responsibilities to ensure smooth coordination.
- Able to provide accuracy, complete and effective turnover to Event Management.
- Able to start work within short notice period.