Epicareer Might not Working Properly
Learn More

Trader Migration - Windows 11

Salary undisclosed

Checking job availability...

Original
Simplified
Location: SingaporeMode: Fulltime EmploymentSummary:Candidate will possess significant expertise in trade floor support, endpoint migration, and managingmigration/upgrade projects.Role-based responsibilities: Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on thetrade floor. Floor-walking the Trade-floor Assist Traders on the trade-floor during migration/upgradeKey responsibilities: Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimalperformance. Manage and execute endpoint migration projects, including planning, testing, and deployment. Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs andissues. Maintain and update documentation related to trade floor systems and endpoint migrations. Ensure compliance with industry regulations and company policies. Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune. Troubleshoot and resolve basic Intune-related problems, including connectivity issues and devicecompliance. Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg,Reuters, etc. Perform desktop and laptop updates, upgrades, imaging, and support for trading applications,smartphones, and printers. Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates viaSCCM/Software Centre/IntuneRequirements: Proven experience as a Trade Floor Engineer or in a similar role. Strong knowledge of trade floor operations and technologies. Provide first-level support for Microsoft Intune and Windows Autopilot-related issues Collaborate with other IT support teams to escalate and resolve more complex issues. Proficient in Windows operating systems. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work collaboratively in a fast-paced, high-pressure environment. Mandatory project management experience Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration managementand processes within ITIL. Strong understanding and skills in SLA, KPI Management Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support. Highlight Risks, Issues and action logs with management and seek sign offs. Work closely with Support teams and our Third Party Partners and manage service provided andrelationships. Should have knowledge on MS Office and Microsoft project Taking ownership of issues through to resolution on all appropriate incidents & requests. This position requires the ability to work in a project-based environment, requiring flexibility and teamwork.[email protected]