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- Offer on-site support to game projects teams and studio employees on hardware and standard software;
- Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
- Manage and maintain local IT infrastructure when required;
- Train and advocate IT and Security best practices and standards to studio employees;
- Interact with external vendors and internal partners during problem resolution;
- Deliver technical and IT training to studio employees when required;
- Support events and teams during moves
- Actively identify and communicate areas of improvement to his or her manager;
- Take active part in the tracking and updating of the hardware and software asset inventory;
- Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
- Update and maintain knowledge base articles on newly diagnosed problems and issues;
- Carry out all other related tasks.
- Professional experience in technical support to end users
- Excellent sense of customer service in a technical support environment;
- Excellent English skills (spoken and written);
- Strong diagnostics and problem-solving skills;
- Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, TV/ monitors etc.)
- Expertise in PC and laptop support;
- Good knowledge of Microsoft Windows OS (10, 11);
- Good knowledge of Microsoft Office suite software;
- Experience with Service Desk workflows/ ticketing systems (ServiceNow, Jira Service Management or similar) to manage and track support requests;
- Familiarity with SCCM, Active Directory and other Windows domain technologies
- Familiarity with networking, internet and server concepts;
- Familiarity with IT security concepts (best practices, antivirus, proxy);
- Familiarity with mobile technologies (Android, iOS);
- Familiarity with multimedia equipment (TV, console, projectors, video conference);
- Familiarity with technology industry, news and trends;
- Good listening, communication, and organizational skills
- Ability to work autonomously and effectively in a fast-paced environment;
- Passionate about the video game industry.
- Offer on-site support to game projects teams and studio employees on hardware and standard software;
- Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
- Manage and maintain local IT infrastructure when required;
- Train and advocate IT and Security best practices and standards to studio employees;
- Interact with external vendors and internal partners during problem resolution;
- Deliver technical and IT training to studio employees when required;
- Support events and teams during moves
- Actively identify and communicate areas of improvement to his or her manager;
- Take active part in the tracking and updating of the hardware and software asset inventory;
- Maintain high levels of operation quality and customer satisfaction within the studio and its regional partners;
- Update and maintain knowledge base articles on newly diagnosed problems and issues;
- Carry out all other related tasks.
- Professional experience in technical support to end users
- Excellent sense of customer service in a technical support environment;
- Excellent English skills (spoken and written);
- Strong diagnostics and problem-solving skills;
- Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, TV/ monitors etc.)
- Expertise in PC and laptop support;
- Good knowledge of Microsoft Windows OS (10, 11);
- Good knowledge of Microsoft Office suite software;
- Experience with Service Desk workflows/ ticketing systems (ServiceNow, Jira Service Management or similar) to manage and track support requests;
- Familiarity with SCCM, Active Directory and other Windows domain technologies
- Familiarity with networking, internet and server concepts;
- Familiarity with IT security concepts (best practices, antivirus, proxy);
- Familiarity with mobile technologies (Android, iOS);
- Familiarity with multimedia equipment (TV, console, projectors, video conference);
- Familiarity with technology industry, news and trends;
- Good listening, communication, and organizational skills
- Ability to work autonomously and effectively in a fast-paced environment;
- Passionate about the video game industry.