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- Handle all guests' enquiries and follow up accordingly.
- Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
- Responsible for guests' check control.
- To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
- Maintain and upkeep the hostess stand.
- Maintain adequate supplies of clean and tidy menus.
- Maintain excellent inter-departmental relations and share latest restaurant's information with all departments concerned.
- Monitor the needs and special requirements of regular guests.
- To be fully aware and have knowledge of the restaurant's menus, prices and other operation details at all times.
- Maintain guests' mailing list for the Restaurant and main key outlets database.
- To actively solicit for new guests in consultation with the Sales & Marketing team.
- Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
- Follow the Hotel's established telephone etiquette.
- Attend daily restaurant briefing sessions.
- Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant's promotion effort through the use of flyers, direct marketing and mailing list.
- Comply with the Hotel's grooming and hygiene standards at all times.
- Assist to ensure a safe working environment and prepare repair orders when necessary.
- Assist to train and supervise other associates in the restaurant.
- Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
- Cash/Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- 1-3 years of relevant experience
- Great conversational skills and teamwork-oriented.
- Positive outlook and outgoing personality.
- Able to start work within short notice.
- Handle all guests' enquiries and follow up accordingly.
- Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
- Responsible for guests' check control.
- To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
- Maintain and upkeep the hostess stand.
- Maintain adequate supplies of clean and tidy menus.
- Maintain excellent inter-departmental relations and share latest restaurant's information with all departments concerned.
- Monitor the needs and special requirements of regular guests.
- To be fully aware and have knowledge of the restaurant's menus, prices and other operation details at all times.
- Maintain guests' mailing list for the Restaurant and main key outlets database.
- To actively solicit for new guests in consultation with the Sales & Marketing team.
- Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
- Follow the Hotel's established telephone etiquette.
- Attend daily restaurant briefing sessions.
- Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant's promotion effort through the use of flyers, direct marketing and mailing list.
- Comply with the Hotel's grooming and hygiene standards at all times.
- Assist to ensure a safe working environment and prepare repair orders when necessary.
- Assist to train and supervise other associates in the restaurant.
- Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
- Cash/Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
- To ensure and follow established procedures and compliance as per LSOP guidelines.
- Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- 1-3 years of relevant experience
- Great conversational skills and teamwork-oriented.
- Positive outlook and outgoing personality.
- Able to start work within short notice.