Epicareer Might not Working Properly
Learn More

Junior Software Support

Salary undisclosed

Checking job availability...

Original
Simplified

Job Summary:

We are looking for a detail-oriented and enthusiastic Software Support Specialist to join our team. This position is suitable for fresh graduates who have a foundational understanding of HTML, JavaScript, and SQL, and are eager to apply their skills in a professional environment. You will provide technical support to end-users, troubleshoot software issues, and ensure that software applications operate smoothly.

Key Responsibilities:

  • User Support: Provide technical support to users via phone, email, or chat, addressing issues related to software functionality, performance, and configuration.
  • Troubleshooting: Diagnose and resolve software problems, including bugs, errors, and performance issues. Document and escalate unresolved issues to higher-level technical teams as necessary.
  • Documentation: Create and maintain detailed documentation on common issues, solutions, and software usage to assist users and improve support processes.
  • Training: Offer guidance and training to users on software features, best practices, and troubleshooting techniques to enhance their proficiency and satisfaction.
  • Client Feedback: Collect and analyze user feedback to identify trends and areas for improvement. Work with development teams to suggest enhancements and new features.
  • Collaboration: Work closely with other technical teams, including developers and system administrators, to address complex issues and implement solutions.

Qualifications:

  • Singaporean or PR only
  • Education: Diploma in Information Technology, or a related field, or equivalent experience. Fresh graduates are welcome and encouraged to apply.
  • Experience: No prior experience is required; however, familiarity with software applications and customer service practices is a plus.
  • Technical Skills: Proficiency in HTML, JavaScript and SQL is required, including understanding of operating systems, databases, and networking basics.
  • Problem-Solving: Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
  • Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Customer Service: Strong customer service orientation with the ability to handle sensitive situations and maintain professionalism under pressure.
  • Detail-Oriented: High attention to detail with the ability to manage multiple tasks and prioritize effectively.

Working Conditions:

  • Full-time position with typical office hours; flexibility may be required for different time zones or urgent issues.
  • May require occasional on-call support or remote work.

Salary Range: SGD2.8K to SGD3.5K per month