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Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)(7798)
Salary undisclosed
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Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)
Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:
Job Responsibilities:
Job Requirements:
We'd also like to emphasise that this role is best suited for highly-motivated individual to thrive in a fast-paced, dynamic environment where agility and precision are key. The ideal candidate is conscientious, detail-oriented and adaptable, capable of managing multiple priorities while maintaining a high standard of quality and efficiency. This role requires strong organisational skills and the ability to consistently deliver results under tight deadlines. We want someone who takes pride of his / her work and has a strong record to show.
#LI-SL3
Group Service Transformation is seeking a skilled and confident professional to take on the role of Digital Operations Specialist. The successful candidate will play a pivotal role in driving the digital adoption of the NUHS App, ensuring that NUHS is digital-ready and digital-first. Reporting to the Head, User Engagement and Phygital Experience Section, you will:
Job Responsibilities:
- Manage staff and patient feedback (email, app store, phone and on-site) on the phygital experiences across NUHS institutions.
- Implement staff training and orientation to share best practices with staff on enhancing the patient experience with digital adoption.
- Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
- Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
- Support institution operations teams in navigating change management for the transition to a digital-first environment.
Job Requirements:
- Have a degree from a reputable university with good academic results in Business Administration, Marketing, Science, Engineering, Information Technology or equivalent.
- At least 2 years of working experience in healthcare, preferably in operations.
- Adaptable and agile.
- Proven experience in developing and implementing successful staff engagement strategies.
- Excellent communications skills with strong training competency.
- Ability to adapt messaging to different audience segments.
- Demonstrate good interpersonal skills.
- Comfort in addressing public members and staff.
- Meticulous in work processes.
- Creativity in developing engaging communication materials.
We'd also like to emphasise that this role is best suited for highly-motivated individual to thrive in a fast-paced, dynamic environment where agility and precision are key. The ideal candidate is conscientious, detail-oriented and adaptable, capable of managing multiple priorities while maintaining a high standard of quality and efficiency. This role requires strong organisational skills and the ability to consistently deliver results under tight deadlines. We want someone who takes pride of his / her work and has a strong record to show.
#LI-SL3