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Customer Service Manager (FMCG) | Central

$ 4,000 - $ 7,000 / month

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Job Responsibilities
  • Lead and inspire the customer service team to provide top-tier support and solutions.
  • Cultivate a friendly and service-oriented team culture, ensuring customers always feel valued and appreciated.
  • Mentor, train and develop junior team members to enhance their skills & confidence.
  • Implement strategies to boost customer satisfaction and retention.
  • Handle escalated customer concerns with professionalism and efficiency.
  • Collaborate with Marketing & Fulfillment teams to enhance the overall customer experience.
  • Monitor service performance metrics and provide regular reports to management.
  • Stay updated with industry trends and best practices to continuously improve service standards.
Job Requirements
  • Degree in Business Administration / Communications or related fields.
  • Minimum of 5 years of relevant working experience in Customer Service, with at least 2 years of leadership experience.
  • Prior experience within the FMCG / Retail industries will be highly advantageous.
  • Ability to multitask and remain calm under pressure and possess natural problem skills with a proactive, customer-first mindset.
  • Comfortable in leading and mentoring a small team of extroverted individuals.
  • Possess excellent interpersonal and communication skills.
Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy