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Jobs or company...

Head - Pandora Operations

Salary undisclosed
Checking job availability...
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At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This is a leadership role reporting to the Head of Customer Management for APAC. The role is to provide team leadership, including daily management, remote management approach to ensure:

  • Regional P&L responsible
  • Regional governance of standards, templates and processes
  • Ensure qualified and trained employees
  • Drive Continuous improvement
  • Customer satisfaction, meeting SLAs and account objectives

Specific Accountabilities:
  • Responsible for operations and SLA performance across region
  • Responsible for establishing and maintaining positive customer relationship within region
  • Maintain an overview of the regional account status and report as required
  • Partner with all pertinent internal country organizations, divisions and Business Units to ensure aligned business development, and consistent service and growth
  • Manage autonomously complex and routine projects (e.g. Road-Map development, Best-Practices Drive/Solution Design, Business Intelligence) both related to the Global Account
  • Support internal and external contract negotiations.
  • Bring in continuous improvement initiatives. Do things different & challenge the status quo
  • Manage budgets across sites and region
  • Setup & run escalations, internal & external communication procedures on all levels
  • Ensure timely and correct billing across all operations
  • Support Global Business Development in new business opportunities
  • Conduct external business review meetings covering e.g. service performance, business trends, opportunities.
  • Ensure compliance to internal and external processes
  • Be responsible for establishing and continuing leadership of a functional regional and local account management team

Skills Required:
  • Ability to build and drive high performance teams through empowerment and accountability supported by clear communication & visibility
  • Translating objectives into clear plans for execution with commitment and governance
  • Ability to engage with frontline
  • Excellent Project Management and Business Process modelling skills
  • Excellent interpersonal competencies; customer centric approach and cultural sensitivity
  • Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines

Experience and Qualifications:
  • Solid and proven operational experience in CL: 10+ years
  • Documented successful leadership experience
  • Bachelor's degree in business administration, engineering, logistics and supply chain, or a related field; or professional certification such as MBA, PMP, Six Sigma, or Lean Certification is preferred.

Why DB Schenker?
  • Competitive salary package
  • Opportunities for career growth and development, both locally & internationally
  • Supportive and collaborative team environment
  • Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!