Commercial Delivery & Resilience Director
Salary undisclosed
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- Provide critical expertise and support to both JLL account leadership and clients in the understanding of the contractual requirements pertaining to their account.
- Coordinating with the wider Commercial team, ensure a clear handover of commercial information from the pursuit phase is provided to the JLL account team and supporting mobilisation teams. I.e.: CRB, pricing assumptions, critical and key clauses (Readiness document), intent and interpretation of the contract, commercial incentives, and risks; and any other pertinent information.
- Provide quick and effective solutions to any hurdles, using the support of the Head of Commercial Delivery & Resilience, with escalations to the Head of Commercial Operations as required.
- Maintain a continuous improvement environment to ensure standardized processes, templates and tools remain relevant and fit for purpose both globally and regionally across the Work Dynamics portfolio.
- Develop and provide regular feedback to the Commercial Executives and Sales teams on areas of improvement / lessons learnt to support future bids and mitigating high risk agreements.
- Manage resource capacity to ensure balance through varying volumes of work and ensure recharges to accounts are made in a timely fashion.
- Lead and achieve successful outcomes for due diligence assignments supported regionally or globally. Success measures include:
- Clear and concise overview of the due diligence exercise including timelines.
- Accurate, clear, high-quality, financial assessments provided at stage-gates and at assignment conclusion.
- Management of timelines by influencing timely submissions of data from clients, asset data from FM/Engineering and pricing information from the pursuit teams.
- Executive reports providing detail on how the due diligence assignment was undertaken, what challenges arose, and what the outcomes were.
- Proactive suggestions of how to implement remedial measures to address risks and issues identified by Due Diligence efforts.
- Account teams’ acknowledgment and understanding of how to move forward with any actions / flags resulting from the due diligence assignment.
- Work with the Head of Commercial Delivery & Resilience to continuously improve and standardize processes, templates, and tools to support consistent and accurate due diligence assignments globally for Work Dynamics.
- Support Account Executives in the negotiation of necessary contract revisions and commercial disputes, with the support of Commercial Executives as necessary.
- For assigned due diligence work, serve as the primary point of expertise for regional sales, account finance, and mobilisation teams on due diligence requirements and commercial outcomes.
- Informed by Due Diligence efforts, follow up to drive the development of contract design changes and scope management to optimize revenue growth and margin delivery.
- Foster a team of continuous learning, acceptance, openness, and strong ethics.
- Drive the importance of professional relationships both regionally and globally.
- Maintain focus on upskilling and training the team to achieve a high level of financial variance analysis and commercial acumen.
- Lead with care and understanding to get the best of the team through challenging times.
- Manage employee performance and growth through regular feedback, guidance and formal performance processes deployed by HR.
- Working with the Head of Commercial Delivery & Resilience, coordinate the annual objective setting and performance management reviews for team members.
- Commercial due diligence and resilience processes are embedded and upheld across the region in a globally consistent manner.
- Account teams are provided with a comprehensive handover pack, providing all Commercial knowledge relevant to the pursuit.
- Effective partnering across Commercial, Accounts, Solutions Development and other functional businesses to share best practices, eliminate silos, and support the success of JLL.
- Foster talent through clear goal setting and career paths.
- Supported Commercial initiatives and projects are successfully completed, and outcomes are identified, tracked, and successfully delivered.
- Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions.
- Effective Communication: Ability to actively listen and thoughtfully question to create greater understanding and to offer insights that advance problem-solving.
- Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
- Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
- Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.
- Successful candidates are likely to have 10+ years of relevant business experience and a track record of working successfully with multi-disciplinary teams in a matrixed business environment.
- Ability to lead multidisciplinary projects with various subject matter experts is essential.
- First-hand experience of contract management and commercial acumen essential.
- Corporate Real estate experience required, and current knowledge of the JLL Work Dynamics business models, clients and geos will be highly valuable.
- Demonstrated experience in leading and driving programmes, and/or initiatives across multiple business channels is required.
- Excellent analytical and conceptual thinking skills with the ability to effectively design, gain alignment and successfully execute business change.
- Bachelor’s degree or equivalent evidence of skill in operations, account management, communication, training, or program management.
I want to work for JLL.