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Jobs or company...

Manager, Service Quality & Ops Support - Sentosa Express

Salary undisclosed
Checking job availability...
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Job PurposeThe incumbent is to act as key point of contact to Sentosa Express in all aspects of implementing, maintaining and continuous improving on the Quality Management System within Sentosa Express for Operations, Maintenance, and Service Excellence.She/he will work on improvement projects that implement Quality Management Framework, Compliance Framework and Competency Management Framework across all departments within Sentosa Express and align with SMRT strategy.Responsibilities
  • Oversee internal processes and procedures to ensure compliance to internal and external Quality standards and policies.
  • Manage the quality-related reports and other documentation on quality.
  • Oversee the review of document such as Quality Procedures (QP), Operation Procedure (OP),Work Instructions (WI) etc. and ensure it is timely carried out and completed as required.
  • Provide support and coordination with various stakeholders for audits external to Sentosa Express (e.g.ISO and LTA audit).
  • Provide regular Quality update to Sentosa Express management and Srides International/ SMRT Groups senior management.
  • Develop, implement, and manage the quality audit plan to conduct the regular internal audits to ensure quality standards are met and maintained.
  • Monitor findings from audits and checks conducted by the line itself, as well as from audits and checks conducted on the line.
  • Ensure closure of findings with implementation of adequate control measures and actions..
  • Promote awareness and updates on Quality via various means e.g. staff engagements, meetings and electronic media (e.g. Workplace).
  • Provide regular updates relating to quality matters and ensure updated information is timely communicate to all.
  • Oversee Continuous Improvement activities and work with Kaizen Representatives to update management on Kaizen project submissions and saving status.
Qualifications & Work Experience
  • Bachelor's degree required in Engineering or Management discipline.
  • Minimum 2 years of experience in Service & Quality.
  • Knowledge of Operating, Maintenance and Rules and Regulations governing the railway industry. Experience in operations & maintenance environment or railway industrial is preferred.
  • Strong knowledge and experience in Quality Management System.
Skills
  • Trained and competent on Quality Tools.
  • Highly developed team facilitation and leadership skills.
  • Familiar with continuous improvement tools such as Kaizen.
  • Must be able to communicate effectively with colleagues and staff at all levels, and with internal or external customers such as operation and transport authority officials.
  • Ability to influence individuals and teams to achieve desired goals and objectives.
Advanced Innovative Technologies and Digital Solutions & Services PartnerStrides Engineering has deep, proven experience in exploiting advanced innovative technologies, and digital solutions & services to drive safety, reliability, and comfort.About SMRT CorporationSMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.Come onboard the SMRT journey today.Vision
Moving People. Enhancing LifestylesCore Values
Respect, Integrity, Safety & Service, Excellence