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Senior Assistant Manager, Group Service Transformation (Digital Operations Specialist)
Salary undisclosed
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- Implement staff training and orientation to share best practices with staff on enhancing the patient experience with digital adoption.
- Map out digital integration opportunities within key ground workflows and implement solutions to identified gaps for process improvement.
- Walk the ground to ensure the smooth operation of the NUHS phygital experience across outpatient clinics.
- Support institution operations teams in navigating change management for the transition to a digital-first environment.
- At least 2 years of working experience in healthcare, preferably in operations.
- Adaptable and agile.
- Proven experience in developing and implementing successful staff engagement strategies.
- Excellent communications skills with strong training competency.
- Ability to adapt messaging to different audience segments.
- Demonstrate good interpersonal skills.
- Comfort in addressing public members and staff.
- Meticulous in work processes.
- Creativity in developing engaging communication materials.