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Snr Svc Delivery Mgr, Svc(IMS) Ldrship
Salary undisclosed
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- Act as a focal point for all support-related queries and issues.
- Review transition plans, enhancement milestones, and deliverables in consultation with support teams and customers.
- Ensure support tasks and deliverables meet quality and service levels.
- Conduct regular reviews of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain service alignment.
- Escalate out-of-scope variations and critical service issues to Program Director / Service Delivery Director (SDD).
- Review and approve service requests/enhancement efforts, schedules, and risk plans.
- Manage resource forecasting and planning.
- Monitor and report project health status.
- Liaise with third-party vendors, customer technical teams, and interfacing application leaders to ensure seamless operations.
- Provide timely service delivery reports (weekly/monthly) to customers.
- Identify opportunities for service expansion and improvements.
- Work with Account Managers to develop new business opportunities.
- Participate in pre-sales activities.
- Delegate tasks effectively with clear instructions and goals.
- Track and monitor team performance and workload.
- Provide leadership, coaching, and performance feedback to team members.
- Improve overall team efficiency and service delivery quality.
- ITIL Foundation certification.
- 9+ years of IT project management experience.
- Strong knowledge of process improvement methodologies and tools.
- Understanding of Software Development Lifecycle (SDLC).
- Degree in Information Systems, Computer Science, or equivalent.
- Self-motivated with a positive "can-do" attitude.
- Excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques.
- Ability to lead, develop, and maintain trusting relationships.
- Proficient in written and spoken English.
- Willingness to travel as required.
- 24/7 Standby: Yes.
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About Singtel
Size | More than 250 |
Industry | Integrated Telecommunication Services |
Location | Singapore |
Founded | 1 January 1879 |