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Senior Associate / Assistant Vice President, Know Your Customer, CORE Team, Institutional Banking Group COO Office
Salary undisclosed
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- Manage a team of 4-5 staff focusing on end-to-end CDD Onboarding & Account Opening process for IBG customers.
- Perform independent checking to ensure quality of CDD records (including Account Opening documents) & Screening assessment performed by team members.
- Provide guidance on risk assessment & exercise risk calls, where appropriate.
- Be the first level escalation point & provide advisory to new / complex / ambiguous scenarios raised by team members & internal stakeholders.
- Plan, forecast & monitor capacity of the team to drive operational efficiency & effectiveness.
- Proactively monitor productivity of team members, turnaround time (TAT) of onboarding requests to manage backlogs & adhering to Service Level Agreement (SLA).
- Analyse trends impacting team productivity & root causes arising from case rejections to triangulate issues identified in relation to existing staff knowledge, internal process & policy.
- Engage team members & internal stakeholders to raise awareness of quality issues identified, implement operational workaround / recommend process & policy changes to avoid recurrence.
- Deliver coaching, performance development & identify staff training needs based on productivity & quality metrics.
- Collaborate with internal stakeholders across different functions & levels for stronger partnership to improve customer’s Onboarding Journey.
- Assist with ad-hoc tasks (eg. preparation internal team reports, support remediation exercise, participate in User Acceptance Testing (UAT) & other initiatives), where required.
- Maintain a current understanding of money laundering, terrorist financing & sanctions issues, including policies, procedures, regulations, industry best practices, criminal typologies & developing trends.
- Minimum of a Bachelor’s degree.
- Minimum 6 years of AML/KYC experience with proven track record in CDD Onboarding and/or Account Opening fields.
- AML, CFT & Sanctions-related knowledge is a pre-requisite with understanding of KYC requirements (such as MAS Notice 626).
- Proficient in name screening (True / False matches) & materiality assessment (Adverse News Media, Politically Exposed Persons, Sanctions etc).
- Ability to multi-task, be detailed-oriented & organised in managing high daily volume, individual / team book of work & priorities in a fast-paced environment.
- Strong supervisory & interpersonal skills with interest in coaching & developing people.
- Strong analytical ability & inquisitive mind towards process / workflow improvement.
- Good verbal & written communication.
- An advocate of experimentation & innovation when new task / project is assigned.
- Possess intermediate proficiency in Microsoft tools (eg. Word, PowerPoint & Excel).
- ACAMS or ICA professional certification is a plus.