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Brand Ambassador

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,000 - $3,000 per month

BRAND AMBASSADOR

Churn is a vibrant and exciting ice cream cafe located in Yishun. We're passionate about serving delicious, high-quality ice cream and creating a fun and welcoming atmosphere for our customers. We're looking for a dynamic and experienced personnel to join our team and lead our cafe to success.

Job Summary:

Responsible for overseeing all aspects of the cafe's daily operations, as well as customer service to inventory control and financial performance. You will play a key role in ensuring the smooth and efficient running of the cafe, maintaining our high standards of quality, and creating a positive experience for both our customers and our team.

Responsibilities:

  • Operations Management:

    • Oversee daily cafe operations, ensuring smooth workflow and efficient service.

    • Maintain cleanliness and hygiene standards in all areas of the cafe.

    • Ensure compliance with food safety regulations and health codes.

  • Customer Service:

    • Provide exceptional customer service, addressing inquiries and resolving complaints.

    • Create a welcoming and enjoyable atmosphere for customers.

    • Build relationships with regular customers and foster customer loyalty.

    • Handle customer feedback and implement improvements.

  • Marketing & Promotion:

    • Contribute to marketing strategies to attract customers.

    • Promote the cafe through social media, local advertising, and events (as needed).

    • Collaborate with local businesses (as needed).

  • Other Responsibilities:

    • Contribute to the development of new ice cream flavors and menu items.

    • Stay up-to-date with industry trends and competitor offerings.

    • Ensure the cafe's compliance with all relevant regulations and laws.

Qualifications & Skills:

  • Previous experience in a cafe or restaurant setting

  • Excellent customer service skills.

  • Knowledge of ice cream and dessert preparation is a plus.

  • Ability to work in a fast-paced environment.

  • Food Handler's Certificate (or equivalent) is required.

Employee Benefits:

Financial Benefits:

  • Competitive Salary: A base salary commensurate with experience, skills, and local market rates.

  • Performance-Based Bonuses: Incentives tied to cafe performance metrics (e.g., sales targets, customer satisfaction scores, cost control).

  • Employee Discounts: Discounts on ice cream, other menu items, and merchandise.

Other Benefits:

  • Professional Development: Opportunities for training, certifications (e.g., food handler's certification), and career advancement.

  • Free Meals or Drinks: Complimentary ice cream, coffee, or other menu items during shifts.

  • Flexible Scheduling: To some extent depending on the needs of the business, some flexibility might be offered.

  • Positive Work Environment: A supportive and friendly workplace culture.

  • Employee Recognition Programs: Rewards and recognition for outstanding performance.