- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $2,000 - $4,000 per month
Responsible for the following:
Provide technical support for hardware, software, and network issues.
Troubleshoot and resolve customer service/help desk inquiries.
Track and report issues using ticketing systems.
Assist customers in navigating software and troubleshooting errors.
Collaborate with internal teams to resolve escalated issues.
Requirement:
· A-Levels/Diploma/Degree in Business, Technology, or a related field.
· Minimum 3 years of experience in service/help desk, technical support or customer service for institutional customers within financial services or payment industry
· Good understanding of basic computer hardware, software and network concepts
· Possess strong communication, problem-solving and interpersonal skills.
· Attention to detail and willingness to learn