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Service Technician

Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon, Evening
    • Tuesday: Morning, Afternoon, Evening
    • Wednesday: Morning, Afternoon, Evening
    • Thursday: Morning, Afternoon, Evening
    • Friday: Morning, Afternoon, Evening
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,000 - $4,000 per month

Responsible for the following:

  • Provide technical support for hardware, software, and network issues.

  • Troubleshoot and resolve customer service/help desk inquiries.

  • Track and report issues using ticketing systems.

  • Assist customers in navigating software and troubleshooting errors.

  • Collaborate with internal teams to resolve escalated issues.

Requirement:

· A-Levels/Diploma/Degree in Business, Technology, or a related field.

· Minimum 3 years of experience in service/help desk, technical support or customer service for institutional customers within financial services or payment industry

· Good understanding of basic computer hardware, software and network concepts

· Possess strong communication, problem-solving and interpersonal skills.

· Attention to detail and willingness to learn