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Customer Service Staff

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Immediate start available

Job Title: Customer Service Representative

Job Description:

Job Summary

To provide timely response to specific enquiries, orders and information required by customers and Account Managers to ensure 100% customer satisfaction.

Key Responsibilities

  • To perform accurate entries of all sales orders into the SAP system and maintain up-to-date customers’ order status as well as ensure timely delivery

  • To respond to all customers’ enquiries, requests for information and feedback on a timely basis

  • To provide support to sales team on customers’ requests and issues and provide appropriate solutions to enhance overall customers’ satisfaction

  • To work closely with cross functions like Manufacturing, Product Managers, Finance, Logistics, Quality, Field Service and Sales to develop successful business relationship with customers

  • To ensure proper documentation and order processes are in compliance with corporate policies on order and revenue recognition, pricing and standard procedures

  • To perform other duties as assigned

Requisite Criteria & Skills

  • Possesses Diploma / Certificate in Business Administration with at least 2-3 years’ relevant working experience from a semiconductors sales and marketing environment.

  • Has strong communication skills and is service oriented.

  • Preferably with SAP experience.

  • Has maturity, is independent and possesses accountability as well as ownership.

  • Able to work as a team.

  • Focus on accuracy and strategies, able to perform critical thinking.

  • Willingness to learn and practice continuous improvement to strive for excellence.

  • Ability to be an independent problem solver and perform critical thinking.