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Call Centre, Customer Care Officer (Office Hour) | Up to $2400 + Bonus, Geylang Bahru ~

$ 2,000 - $ 2,000 / Per Mon

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Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)



Job Responsibilities

Manage customer’s enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
Ensure productivity and quality standards are met
Other ad-hoc duties as assigned



Job Requirements

At least 2 years of experience in contact centre handling voice and/or non-voice channels
Strong customer service skills
Excellent communication, written and interpersonal skills
Ability to work independently while being a cohesive team member

Name:
Availability to start work:
Nearest MRT to your Residential area:
"Call Centre, Customer Care Officer (Office Hour)"



GOREF:11043

EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394