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Desktop Engineer

$ 2,000 - $ 2,000 / month

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General Technical Troubleshooting on I.T hardware and software products (Desktop PC, Laptop, Printers etc)
Update Incident tickets upon completion of cases
Ability to perform remote trouble-shooting using client remote tool
Perform Service Request upon receiving IMAC tickets (E.g. Installing of software for client PC, setting up new IT equipment etc)
Escalation of technical question to Level 3 Support.
Work closely with various IT resolver group to resolve customer software desktop issues
Perform once a week Network/Critical Incident standby duty
Change hostname and join Domain
Wifi Whitelist and Create Wifi profile
Add Proxy and exception list
Setup Outlook Mail
MAC IOS Support
Troubleshooting for MAC Book
Create Admin Account
Install Tier 1 Software (VPN, O365, Lotus Notes, SEP, Java, Wi-Fi Cert, Cisco Jabber, AirWatch)
Mac OS upgrade if required