Customer Service Admin
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- 2-3 years of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $2,500 - $3,500 per month
- Immediate start available
About Us: All That Jazz is leading the way in dance education in Singapore. Since our founding in 2014 we have grown to over 1,500 students across 5 locations, where we teach and develop skills in multiple dance genres including Jazz, Ballet, Street Dance, Acro, Musical Theatre and more. We are also really excited for the recent opening of our new performance and training centre as we celebrate our 10 year anniversary. Our team is made up of 50+ incredibly talented and hard working individuals, who have created a vibrant and fun work culture that makes All That Jazz a fantastic place to work!
Role Overview: We are looking for a positive, customer friendly admin and customer service executive with a strong work ethic for our dance studios. As part of the admin team you will be required to provide overall customer and teacher support over email, phone and face to face at the studios.
Things you will do
Greet & welcome customers
Provide information about our classes, programs and studio policies
Respond to general support enquiries (email, phone, walk-ins)
Process student upgrades, withdrawals, payment collection and other administrative tasks
Maintain accurate records of class schedules, registrations, and payments using our studio management software
Address customer concerns or complaints in a professional manner, escalating issues when necessary
Ensure premises are kept neat, well organised and report any maintenance issue to the relevant personnel
Collaborate within and across teams to achieve business goals of service excellence and growth
About you: As the ideal candidate you will have:
At least 2 years of relevant experience (customer service or admin)
Proficiency in office management software and systems
Excellent communication and interpersonal skills, with the ability to connect with people from diverse backgrounds.
Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
Ability to work independently and as part of a team in a fast-paced environment
Why Join Us:
Opportunity to be part of a vibrant and inclusive dance community
Competitive salary with performance-based incentives
Access to studio classes
Fun and supportive work environment where your ideas are valued
Working hours:
5 days work week - rotating schedule- willing to work 2 weekends a month
10am to 7pm on weekdays, 9am to 6pm on weekends
If you're ready to make an impact and help others discover the joy of dance, we want to hear from you! Apply now and let's dance our way to success together.