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Call Center officer

$ 2,500 - $ 2,500 / month

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Call Center officer

5 days (Monday to Sun)

salary up to $3,000

Responsibilities:

Assist respondents to complete selected surveys online or via manual collection. Ensure submissions via manual collection of the completed survey data are keyed into the system.
Conduct field visits for selected respondents that are not contactable via phone.
Perform daily updates of call outcomes using Excel files assigned to them.
Work closely with team-mates on assigned respondents to attain surveys completion.
Handle objections from selected respondents in terms of survey participation professionally and politely.
Update daily report accurately to account for productivity and surveys attainment.
Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
Attain key performance indicators (KPI) establishe
Perform any other ad-hoc duties as assigned.

EA Personnel Name: Tracy See
EA Personnel No: R1876495
EA License No: 01C4394