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Senior Receptionist

Salary undisclosed

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Job summary:
  • Flexible hours available
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $3,000 - $3,500 per month

ROLE OVERVIEW

The Receptionist’s role is to ensure the front desk welcomes club members and members of the public in a positive and friendly manner, and executes all administrative tasks to the highest quality standards.

As a Mandala Club employee, the team member is a Brand Ambassador through and through, empowered to deliver an egalitarian world-class service in line with Mandala Vision. Missions. Values.

KEY OBJECTIVES & DELIVERABLES

Run daily services as per the published sequence of service

Execute opening and closing procedures

Answer incoming calls and address members and non members’ queries

Provide basic and accurate information in-person and via phone/email

Command of Sevenroom management platforms at all stages of the reservation

Adhere to Company practices and procedures while taking reservation

Ensure all guests are seated in line with the Company standard

Inform Duty Manager of any tables that are running late and may not make their return time

Make Reservations Manager aware of any changes in times and numbers

Ensure members/guests queries are answered in a professional and friendly manner

Keep the reservations area clean at all times

Report any customer complaints to the Manager on duty and the Reception Manager by following the published procedures

Have full knowledge of all policies related to FnB menus delivery in order to answer any queries in a timely manner

Perform all required CRM updates