Sales & Service Lead / Associate

Key Responsibilities

Guest Experience Leadership

Deliver exceptional guest experiences through connection and product education.
Lead and coach a service-driven team.
Build customer loyalty through strong relationships.
Promote the brand mission and business model.
Resolve guest concerns for a seamless experience.

Sales & Strategy Execution

Exceed sales goals using company tools, incentives, and initiatives.
Optimize sales floor coverage through workforce planning and selling strategies.
Manage shipments, product flow, and replenishment to keep the store customer-ready.

Team Development & Leadership (Lead Role)

Lead and inspire Sales & Service Associates and Cashiers, fostering accountability and growth.
Coach and develop team members to achieve goals.
Provide feedback using performance tools for continuous improvement.
Collaborate with store leadership to align schedules with business needs.

Collaboration & Cross-Functional Partnership

Work with Community & Studio, Operations, and Visual Merchandiser Leads for cross-functional training and smooth operations.
Assist store leadership in managing reporting, budgets, expenses, and inventory control.
Implement company directives and initiatives to support business goals.

Operational Excellence

Keep accurate lost and found records in compliance with company policies.
Oversee cash floats and ensure cashier equipment functions properly.
Reconcile sales, investigate discrepancies, and implement loss prevention.
Safeguard cash, assets, and store keys while ensuring policy adherence.

Requirements

1+ years of experience in a sales-driven, client-focused environment (leadership experience preferred).
Ability to coach and develop team members for growth.
Strong organization, attention to detail, and ability to prioritize in a fast-paced setting.
Passion for customer service and building genuine connection.
Self-motivated, results-driven, and able to work both independently and in a team.