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Retail Customer Service

Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Afternoon, Evening
    • Tuesday: Afternoon, Evening
    • Wednesday: Afternoon, Evening
    • Thursday: Afternoon, Evening
    • Friday: Afternoon, Evening
    • Saturday: Afternoon, Evening
    • Sunday: Afternoon, Evening
  • No experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $1,800 - $5,000 per month
  • Immediate start available

Job Title: Retail Customer Service/Gown Boutique Specialist Position

Type: Full-Time (Base Salary + Commission)

Location: Suntec City

•⁠ ⁠Client Engagement & Customer Service:

* Provide personalized advice to clients (brides, grooms, families, individuals) when they are considering to purchase our products & services, tailored packages, selecting outfits for photoshoots and events, helping them feel confident and comfortable.

* Engage with clients, ensuring clear communication, addressing their needs, and following up to maintain schedules ahead of significant events (e.g., weddings, photoshoots).

* Maintain excellent customer relationships to ensure satisfaction and return business.

•⁠ ⁠Reservation & Inventory Management:

* Oversee reservations, ensuring accurate scheduling and minimizing the risk of conflicts or double bookings.

* Keep the inventory records up-to-date and efficiently manage the company's products and accessories, maintaining their quality and condition.

•⁠ ⁠Product & Service Improvement:

* Collaborate with supervisors and colleagues to identify market demand, refresh product offerings, and enhance services.

* Provide input on how to add value to the business, such as suggesting new offerings or optimizing existing services.

•⁠ ⁠Marketing & Brand Growth:

* Actively participate in team meetings, sharing insights and ideas to improve workflow and achieve both short- and long-term business goals.

* Contribute to developing targeted advertising and promotional programs to increase sales and brand awareness.

* Work alongside directors and the sales team to create customer acquisition and retention strategies that will maximize profits, expand market share, and improve customer satisfaction.

* Support the development of brand loyalty programs, fostering long-term customer relationships.

Growth Opportunities:

•⁠ ⁠The successful candidate will have the opportunity to evolve within the company, taking on more strategic roles over time.

•⁠ ⁠⁠The position offers the chance to develop a deep understanding of brand strategy, customer loyalty programs, and product management, paving the way for future managerial positions.

Job Requirements:

  • Minimum qualification: High school diploma or equivalent.

  • Prior experience in customer service or the service industry is preferred.

  • While not required, a strong interest in creating engaging social media marketing content will be a valuable asset.

  • Strong interpersonal and communication skills with a passion for providing excellent customer service.

  • Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.

  • Able to work effectively as part of a team in a fast-paced bridal studio environment.

  • Flexibility to work on weekends and public holidays.

  • Positive attitude, willingness to learn, and ability to handle various tasks independently.